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Client Case Study – Princes Square

Going, Going, but never gone!

Background

Princes Square is a prestigious shopping and dining destination in the heart of Glasgow City Centre. Being based in such a busy location a reliable service was required for all washroom hygiene and clinical waste services. Greenleaf Hygiene Solutions (Scotland) Ltd provided this service under their facilities management team.

Concern

Greenleaf Hygiene Solutions (Scotland) Ltd provided Princes Square with an excellent service, however in October 2014 the Managing Agent of the Centre brought the cleaning services in-house with their own preferred suppliers, and consequently our services were no longer required.

Having provided Princes Square with a premium service throughout our contract we made Princes Square aware that our services would always be available should they require them in future.

Following a short period of time it became clear to the Operations Manager at Princes Square that the standard of washroom hygiene and clinical waste services were not of the standard expected at Princes Square and therefore contacted us to discuss a return to Princes Square to deliver these services.

Solution

Already aware of the Premium service Greenleaf could provide the Operations Manager in consultation with his Cleaning Supervisor advised the Managing Agent that they were bringing Greenleaf back to Princes Square to deliver the washroom hygiene and clinical waste services, Greenleaf duly improved the standard of these services at Princes Square which was recognised not only by the Operational Team at Princes Square but also by the Managing Agent who went on to award Greenleaf other contracts throughout their vast portfolio.

Testimonial quote

PrincesSquare is no ordinary Shopping Centre -it is a unique experience with boutique shopping and exquisite dining, therefore the standards of all our service provision has to endorse this experience.

During the past few years our relationship with Greenleaf in delivering all of the washroom hygiene and clinical waste services has grown from its infancy to be a very reliable, professional, competent, and trustworthy partnership.

We particularly enjoy the enthusiasm and passion that Greenleaf display at all levels from mobile staff via account manager and up to board level in their support to Princes Square.

Signed,

C.L. Saveall
Operations Manager Prices Square
9th March 2018